Job satisfaction as a tool for achieving efficiency and productivity: a case study of selected mtn branches in kumasi, ghana

Abstract

In order to fill a vacuum in the literature, this study sought to investigate how job happiness affects worker performance in Ghana's telecom industry. As case study companies, the study concentrated on a few MTN Ghana locations in the Kumasi Metropolis. A descriptive survey design was used in a quantitative research technique. Most of the data was gathered using surveys. 302 respondents were chosen at random using basic random sampling and the sample size determination table developed by Krejcie and Morgan (1970). Regression analysis was used to examine the link between employee performance and job satisfaction metrics using SPSS Version 20. The results showed that relationships with supervisors, employee compensation, promotions, training and development, and the nature of work were important factors impacting job performance (efficiency and productivity). Furthermore, with the exception of interactions with coworkers, the study found a clear correlation between job satisfaction metrics and employee performance.